Opening. If you come to Japan several times a year, your winter coat, boots and an extra suitcase can stay in Japan and be delivered to your hotel on your next visit. Silk Crane is a luggage storage service for travelers in Japan. Before this trip ends you send a packed suitcase from a hotel front desk or a 7-Eleven in Japan to Silk Crane, which stores it and delivers it to a hotel in Japan on your next visit, so you carry less on the flight. Silk Crane has no walk-in shop: the luggage is sent, stored and later delivered, not collected the same day.
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At a glance. Four lines: for example, three visits in a year (snow in February, cherry blossoms in April, autumn leaves in November) and the thick coat does not need to fly every time; what can stay (winter coat, boots, gloves, an extra suitcase, and also ski or golf gear); where to send from (suitcases from a hotel front desk or a 7-Eleven in Japan, ski gear from a hotel front desk); and how you receive it on the next visit (at a hotel in Japan, in any city you choose each time).
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Short-stay card. A link to the English page of storage options, labelled as an English page. The message on the right: store this trip's thick coat first and have it delivered to your hotel on your next visit to Japan.
舉例：一年來日本三次，二月看雪，四月賞櫻，十一月賞楓
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Scenario. Imagine three visits in one year: snow in February, cherry blossoms in April and autumn leaves in November. At the end of the February trip you send the winter coat, boots and gloves, packed in a suitcase, from your hotel front desk to Silk Crane. In April you come with a light bag, because the thick clothes are not needed. In November you give Silk Crane the hotel details and the suitcase is delivered to your hotel in Japan, so you did not carry it on the flights in April or back and forth in between.
What can stay. A thick coat, boots, gloves and a scarf, packed in a suitcase; an extra suitcase you use in Japan; ski or snowboard gear (sent from a hotel front desk, or from an airport Yamato counter that accepts ski equipment; Yamato is a Japanese delivery company); and golf clubs. Keep your documents, valuables and the clothes you need for the rest of the trip in your own bag. English guides cover winter gear between trips, shopping for winter gear in Japan and keeping it here, and golf gear stored between trips from Asia; the Chinese ski gear story is linked too.
Sending. The easiest place is the hotel front desk; a 7-Eleven in Japan also works for suitcases. Ski gear goes from the hotel front desk or an airport Yamato counter that accepts ski equipment. After booking, Silk Crane gives the sending steps. An English guide explains sending luggage to storage after you arrive in Japan.
Next visit. When your next trip is booked, tell Silk Crane which hotel in Japan will receive the suitcase; the hotel should be able to receive luggage for you. In ski resort areas such as Niseko, Furano, Tomamu, Hakuba and Myoko, the delivery can go to your ski hotel. Ask for whole stored bags: nobody picks single items out of a suitcase. Silk Crane has no walk-in shop and delivery is not same-day.
A different trip each time. Delivery goes to hotels in Japan, so the next trip can be a different city and a different hotel. Several stored bags can go to different places, for example a suitcase to a Tokyo hotel and ski gear to a resort hotel. An English guide covers sending stored bags to different stops, another explains returning a bag to storage after you use it, and one tells the story of a Thai couple who store their boots and helmets and enjoy a Tokyo food trip. The Chinese luggage story is linked too.
Questions. (1) Can I use a different hotel each time? Yes, delivery is to hotels in Japan, so the next trip can be a different hotel or city. (2) Can I collect the suitcase the same day? No; Silk Crane has no walk-in shop, and luggage is sent, stored and later delivered. Luggage you need the same day can stay with your hotel or in a station locker. (3) Is the booking page in Chinese? No, it is in English; your browser can translate it, and the team normally communicates in English.
Next steps. An English guide for repeat visitors from Asia, the Chinese story on luggage between cities and the Chinese ski gear story, and a button to the English page of storage options.
