FAQ
FAQ
Q: What are the shipping charges?
A: These are calculated at checkout, you can see them before you pay.
Q: What payment methods can I use?
A: You can use all the major credit cards.
Q: What are the terms and conditions?
A: As home decor items, conditions in one's home can vary and involve smoke or pets. All sales are final.
Q: Can I cancel my order?
A: If the item has not shipped, please contact us. Once it has shipped, an order is normally not cancellable. As home decor items, conditions in one's home can vary and involve smoke or pets. All sales are final.
Q: How to contact customer service?
A: If you have question regarding our online store (ordering, account questions, technical questions), please use this site's contact form.
Q: Can I return a product?
A: All sales are final.
Q: Are all the products brand new?
A: Silk Crane's collections are rare vintage discovered in Japan therefore there are some signs of age and use. If the items are new it is mentioned in the product page.