Terms of service
Silk Crane responds quickly to customer inquiries and will keep you in the loop with your order from start to finish.
Storage Services
Insurance: Please be sure to have travel insurance to cover your baggage to the level of coverage you desire while it is in storage. We do not open baggage and cannot estimate values or itemize contents. Because of this we do not offer coverage over any bags or contents. Yamato Transport does have coverage for lost baggage but does not cover against breakage of luggage or contents so one is well advised to have sufficient travel insurance coverage.
Luggage Abandonment: It is hard to believe but some rare people abandon their baggage or simply stop responding to us. If a customer account enters unpaid status for more than a few days we will send a reminder to pay the account or to make arrangements for forwarding etc. If that goes beyond five business days without any action from the customer the baggage will be considered abandoned and we will either discard it or hand off to lost and found. Late fees can be assessed as well so please do not enter an unpaid status without a plan.
Shipping Fees & Timelines: Allow 10 days notice time to advise us of where to ship your luggage to when you would like it to arrive at your next destination. There are several logistics considerations we must undertake to be sure your shipment will arrive on time and there are various weather related delays possible through the year in Japan. Shorter notice may still be possible but those requests will be considered express requests and we must undertake express measures. Extra charges can be assessed and will typically be $100 extra per request.
NOTE ON STORAGE CANCELATION: Please note that our assignment of storage space to you above is a rendering of services. There are no refunds or cancellations for any portion of the service period. If you do not wish to renew your term of Storage service, that is possible. You can do so through your account by pausing your subscription or cancelling it. At the end of the term of your subscription, the storage space will be retired.
Return, Refund & Anti-Fraud/Theft Policies: Addendum
Chargeback Recovery Service
As part of our return, refund, and anti-fraud/theft policies, we retain the services of ChargeBackBoss to handle chargeback recovery. Our merchant ID with them (sknative).
Before Requesting a Chargeback
In the rare event that you receive a product and encounter an issue, we kindly ask that you contact us promptly to comply with our return policies before considering a credit card chargeback. Our goal is to resolve any concerns fairly and efficiently.
Chargeback Fraud & Theft Policy
If a sale from our store is charged back on your card and:
- The product is not returned, or
- The product is not returnable due to use, damage, or violation of our return policies (e.g., final sale, custom-made items, or other non-returnable products)
This may qualify as chargeback fraud and theft.
Complaints to Authorities & Collection Actions
In such cases, ChargeBackBoss may act on our behalf and may take the following actions:
- Formal debt collection proceedings
- Filing theft and fraud complaints at local, state, and federal levels
- Debt collection reporting against individuals committing chargeback fraud and theft
Ensuring Smooth Transactions
To maintain a seamless shopping experience and our continued support, please adhere to our site policies and return guidelines. We appreciate your cooperation in ensuring fair transactions for all customers.