Japan Luggage Storage Coverage and Yamato Damage Claims

Review the coverage connected with the storage plan

• Standard plans include basic coverageStandard Silk Crane plans include basic coverage during shipping to and from storage.

• Enhanced insurance is optionalOptional enhanced insurance is available when additional protection is appropriate for the shipment.

• Ask for current terms and limitsContact Silk Crane for the current coverage terms and limits before sending belongings of significant value.

Keep Silk Crane coverage separate from carrier compensation

• Custody mattersSilk Crane plan coverage and any compensation that may apply while Yamato has custody are separate arrangements.

• Current carrier terms control claimsYamato's current terms determine carrier reporting deadlines, exclusions, and compensation.

• Do not send prohibited valuablesInsurance does not make prohibited valuables suitable for a stored-luggage shipment; keep those items with you.

Preserve the evidence if a package is lost or damaged

• Keep the waybill and trackingSave the Yamato waybill and tracking information so the shipment can be identified quickly.

• Photograph and document damageTake clear photographs and write down what was damaged as soon as the problem is noticed.

• Preserve the item and packagingPreserve the item and packaging rather than discarding material that may be needed for the carrier claim process.

Contact Silk Crane promptly for the carrier claim route

• Report the problem quicklyContact Silk Crane promptly with the tracking number, photographs, and a concise description of the loss or damage.

• Follow the appropriate claim processSilk Crane can direct you through the appropriate Yamato carrier claim process without promising an outcome outside current terms.

• Keep shipping costs separateDomestic shipping charges are not included in storage. Review current shipping guidance.

Japan storage coverage and Yamato claim FAQ